Last updated January 01, 2023

 

This Shipping & Delivery Policy is part of our Terms & Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.gianellacycles.com/terms-conditions.

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Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

In-Store Pickup

In-store and curbside pickup is available for All purchases. Pickups are available Regular business hours.

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Free Shipping

We offer free Standard companies and shipping companies shipping on Orders over $100 and special promotions. Certain exceptions do exist; on shipments for bikes, oversize and overweight shipments, shipping and handling fees may apply. 

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Expedited Shipping Fees

We also offer expedited shipping, additional fees apply.

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Standard shipping and courriers
1-7 business days

 Under $200

$30

 

If you select an expedited shipping option, we will follow up after you have placed the order with additional shipping information.

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

DO YOU DELIVER INTERNATIONALLY?

 

We offer international shipping to the following countries:

• United States

Free Standard companies and shipping companies shipping is not valid on international orders.

 

For information about customs process:

• Email info@gianellacycles.com

• Call 514-683-2240

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by:

• Phone: 514-683-2240

• Email: info@gianellacycles.com